Common Questions About Renting

When should I reserve?

Reservations should be made as early as possible. All rentals are reserved on a first-come first-serve basis. During our peak rental season we reserve the right to require a 50% deposit in order to confirm a reservation.

How will I be charged?

Prices quoted are for a rental period of up to three days (e.g., Friday through Monday). If your needs require a longer term, please call for more information. Prices do not include tax or a 12% damage waiver.

When is payment due?

Payment is due in full before delivery, either by cash or credit card.

Can I change or cancel items?

Any changes to your order and/or cancellations must be made at least ONE-WEEK prior to delivery. Items cancelled within one week to the delivery date will be charged at 50% of the rental rate. Items cancelled within 2 days prior to reservation will be charged 100% of rental rate.

What is my responsibility for loss or damage of rental items?

Responsibility for loss or damage of rental equipment remains with the Customer from the time of receipt to the time of return. Items must be kept safe from theft and/or damage. All dishes, glasses and catering equipment must be rinsed free of food and returned in their appropriate containers. Otherwise, additional cleaning charges may be assessed. Linens must be returned dry, and free of food. Mildew, wax, holes or any other damage will be charged to the Customer.

How much will it cost to have everything delivered?

We offer delivery and pickup on all items. The cost will be determined on distance traveled. Please call us for specific quotes, as we deliver to all parts of Washington, Idaho, Oregon, and Montana. Each event has unique needs, and it is our goal to provide you with reliable, professional, and friendly service.

What can I expect at the time of delivery and pickup?

Standard delivery and pickup charges are based on tailgate or ground floor service. If your needs require delivery to a specific area or building floor, additional charges will apply. Tables, chairs and other rental equipment must be neatly stacked in a convenient location. We require that items be knocked down and stacked in the same location prior to pickup, or a fee will be assessed. If no one will be present at the time of delivery or pickup, please contact us with detailed instructions.

Do you provide set-up and takedown of rental equipment?

Standard set-up and takedown of tenting is included in the price of their rental. Additional items such as tables, chairs, dance floor, staging and tent lighting are charged at $100.00 per hour. This service must be requested prior to the day of delivery and is subject to our ability to provide the setup of those products during our peak times of the year.